Trust, Safety & Security

Rider safety tips
Staying safe while riding with Spot A Ride

To keep riders safe, we vet Spot A Ride driver-partners and build our technology with safety in mind. But there are also things that you as a rider can do to ensure your safety. We worked with law enforcement to create this list of tips to help you stay safe while riding with Spot A Ride. 

  1. Plan ahead. Before you request a ride, think about where you’re headed and review the safety features in the app so you know how to use them.
  2. Request your ride inside. Avoid spending unnecessary time outside alone with your phone in your hand. Instead, wait indoors until the app shows your driver has arrived.
  3. Get in the right car. Before you get in the car, check that license plate, driver photo, and driver name all match what’s listed in the app. Spot A Ride rides can only be requested through the app, so never get in a car with a driver who claims to be with Spot A Ride and offers a ride.
  4. Be a backseat rider. If you’re riding alone, sit in the backseat. This ensures you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.
  5. Buckle up. The Centers for Disease Control reports that seatbelt use is the most effective way to save lives and reduce injuries related to car accidents.
  6. Share your trip details with a friend. While en route, tap “Share status” in the app to share your driver’s name, photo, license plate, and location with a friend or family member. They can track your trip and see your ETA without downloading the Spot A Ride app.
  7. Protect your personal information. There’s no need to share your phone number or other contact information with your driver. If a rider and driver need to contact each other, the Spot A Ride app automatically anonymizes both phone numbers to protect everyone’s privacy.
  8. Follow your intuition. Trust your instincts and use your best judgement when riding with Spot A Ride. And if you ever feel you’re in an emergency situation, call 911 immediately.  Spot A Ride app has a built in call feature to allow you to call law enforcement at the touch of a button.
  9. Be kind and respectful. As outlined in our community guidelines, please respect your driver and his or her car.
  10. Give feedback on your trip. Your feedback helps us improve the Spot A Ride experience for everyone. Our 24/7 global support team reviews feedback and will follow up with appropriate action on any reports of conduct that violate our community guidelines.

Spot A Ride Emergency Button

Spot A Ride cares about your safety!  In-case of emergency or any unfortunate event, Just tap the red emergency icon on your app as seen below.  you will then see the Emergency Contact Screen. The Driver or Rider can contact police on a single click or can click on send message button. Upon this, their exact location with help message will be sent to their 5 contacts.   

route navigate                                 call emergency option for rider