Privacy Policy

USER PRIVACY STATEMENT

Effective Date: January 01, 2019

Spot A Ride collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications, you have with us. If you reside in the United States, the Services are provided by Spot A Ride, LLC and its U.S. affiliates (collectively “Spot A Ride ”), and this Privacy Statement applies to information collected and used by Spot A Ride, U.S. If you reside outside of the United States, the Services are provided by Spot A Ride, International and this Privacy Statement applies to information collected and used by Spot A Ride (Spot A Ride is referred to herein collectively as “Spot A Ride” or “we”).

Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the Spot A Ride platform under license (collectively “Drivers”). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions. All Drivers are Independent Contractors.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

Location Information: When you use the Services for transportation or delivery, we collect precise location data about the trip from the Spot A Ride app used by the Driver. If you permit the Spot A Ride app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.

Contacts Information: If you permit the Spot A Ride app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.

Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

Call and SMS Data : Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Important Information About Platform Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Spot A Ride app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Spot A Ride app seeks before you first use the app, and your use of the app constitutes your consent. To learn about the platform-level permissions that the app seeks, please refer to our iOS Permissions and Android Permissions. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time, so we’ve created these pages to serve as authoritative and up-to-date resources for our users.

Information We Collect From Other Sources

If your employer uses one of our enterprise solutions, such as Spot A Ride for Business, we may receive information about you from your employer.

When you request on-demand services, our Drivers may provide us with a User rating after providing services to you.

If you also interact with our Services in another capacity, for instance as a Driver or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User or rider.

Use of Information

How we use your information


SUMMARY

Spot A Ride Technologies, LLC collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:

  • To enhance the safety and security of our users and services

  • For customer support

  • For research and development

  • To enable communications to or between users

  • To provide promotions or contests

  • In connection with legal proceedings 

  • Spot A Ride Technologies, LLC does not sell or share your personal information to third parties for third party direct marketing purposes.

Spot A Ride Technologies, LLC uses the information it collects for purposes including:

  1. Providing services and features

Spot A Ride Technologies, LLC uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to: 

  • Create and Update your account
  • Enable transportation, deliveries, and other services. This includes automated processing of your information to enable Dynamic Pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Spot A Ride at a given moment.
  • Process or facilitate payments for those services.

  • Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.

  • To track the progress of your ride.

  • Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Spot A Ride, or share your ETA.

  • Enable features to personalize your Spot A Ride account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.

  • Enable Accessibility features that make it easier for users with disabilities to use our services.

  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.

     

  1. Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

  • Screening drivers prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.

  • Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking, phone use, and acceleration,  and to raise awareness among drivers regarding such behaviors.

  • Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation.

  • Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region.

     

  1. Customer support

Spot A Ride uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

  • Direct your questions to the appropriate customer support person

  • Investigate and address your concerns

  • Monitor and improve our customer support responses

     

  1. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.


 

  1. Communications among users

Spot A Ride uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.


 

  1. Communications from Spot A Ride

Spot A Ride may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.


 

Spot A Ride may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an Spot A Ride user. Spot A Ride may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.


 


 

  1. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Spot A Ride's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

 

 

All Drivers are independent contractors.

Your Choices

Account Information

You may correct your account information at any time by logging into your online or in-app account. If you wish to delete your account, please email Spot A Ride at spotaride@spotaride.com .Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Access Rights

Spot A Ride will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Location Information

We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Driver's device nor our ability to derive approximate location from your IP address.

Contact Information

We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.


 

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Spot A Ride does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.

Cookies and Advertising

Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Statement, please contact via email at spotaride@spotaride.com

 

DRIVER PRIVACY STATEMENT (U.S.)

Effective Date: January 01, 2019

All Drivers are Independent contractors.

Spot A Ride collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. For persons residing in the United States, the Services are provided by Spot A Ride USA, LLC and its U.S. affiliates (hereinafter “Spot A Ride” or “we”).

 Scope and Application

This U.S. Driver Privacy Statement (“Statement”) applies to drivers, couriers, partner transportation companies, and any other persons that use the Spot A Ride platform under license (collectively “Drivers,” or individually “you”) and reside in the United States. This Statement does not apply to Drivers who reside outside the United States. The Statement also does not apply to persons (e.g. riders) who use our app or Services to request transportation, delivery, or other on-demand services (“Users”). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions. All Drivers are independent contractors.

 Collection of Information

Spot A Ride may collect personal information from or about you when you create an account for, and use, the Spot A Ride Services, including location data, which information may be stored, processed, and/or accessed by Spot A Ride, as well as its service providers, for business purposes, including for marketing, lead generation, service development and improvement, analytics, industry and market research, and such other purposes consistent with Spot A Ride and its Affiliates’ legitimate business needs. By submitting information to Spot A Ride during the account creation process and/or by using the Services, you consent to such collection and use of personal data.

 Disclosure of Driver Information to Third Parties

Subject to all applicable laws, Spot A Ride may provide to a third party any information (including personal data and any Spot A Ride Data) about Drivers provided hereunder if: (a) there is a complaint, dispute or conflict, including an accident, relating to a Driver; (b) it is necessary to enforce the terms of the driver agreement; (c) it is required, in Spot A Ride sole discretion, by applicable law, regulation, ordinance, license, or operating agreement; (d) it is necessary, in Spot A Ride sole discretion, to protect the safety, rights, property, or security of Spot A Ride, the Spot A Ride Services, or any third party; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which Spot A Ride, in its sole discretion, considers to be, or to pose a risk of being, illegal, unethical, or legally actionable.

 Location-Based Services Consent

You hereby expressly consent to Spot A Ride use of location-based services and expressly waive and release Spot A Ride from any and all liability, claims, causes of action or damages arising from your use of the Spot A Ride Services, or in any way relating to the use of the precise location and other location-based services.

How we use your information

SUMMARY

Spot A Ride Technologies, LLC collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:

  • To enhance the safety and security of our users and services

  • For customer support

  • For research and development

  • To enable communications to or between users

  • To provide promotions or contests

  • In connection with legal proceedings 

  • Spot A Ride Technologies, LLC does not sell or share your personal information to third parties for third party direct marketing purposes.

Spot A Ride Technologies, LLC uses the information it collects for purposes including:

  1. Providing services and features

Spot A Ride Technologies, LLC uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to: 

  • Create and Update your account
  • Enable transportation, deliveries, and other services. This includes automated processing of your information to enable Dynamic Pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Spot A Ride at a given moment.
  • Process or facilitate payments for those services.

  • Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.

  • To track the progress of your ride.

  • Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Spot A Ride, or share your ETA.

  • Enable features to personalize your Spot A Ride account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.

  • Enable Accessibility features that make it easier for users with disabilities to use our services.

  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.

     

  1. Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

  • Screening drivers prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.

  • Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking, phone use, and acceleration,  and to raise awareness among drivers regarding such behaviors.

  • Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation.

  • Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region.

     

  1. Customer support

Spot A Ride uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

  • Direct your questions to the appropriate customer support person

  • Investigate and address your concerns

  • Monitor and improve our customer support responses

     

  1. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.


 

  1. Communications among users

Spot A Ride uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.


 

  1. Communications from Spot A Ride

Spot A Ride may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.


 

Spot A Ride may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an Spot A Ride user. Spot A Ride may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.

 

  1. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Spot A Ride's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.